Privacy Policy

1. Introduction

Welcome to Primis Innovation LLP ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our products including Propel CRM.

Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or use our services
• Subscribe to our newsletter or marketing communications
• Request customer support or contact us
• Fill out forms on our website
• Participate in surveys or promotions

The personal information we collect may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and business information
• Job title and professional details
• Username and password
• Payment and billing information
• Communication preferences

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (approximate geographic location)
• Cookies and similar tracking technologies
• Analytics data using tools like Firebase Analytics

2.3 Information for Propel CRM Users

If you use Propel CRM, we may additionally collect:

• Client and lead information you input into the system
• Property listing data and related documents
• Communication records and interaction history
• Sales pipeline and transaction data
• User activity within the CRM platform

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our services and products
• Account Management: To create and manage your account and authenticate users
• Customer Support: To respond to your inquiries and provide technical assistance
• Communication: To send you updates, newsletters, marketing materials, and important notices
• Analytics: To understand how users interact with our services and improve user experience
• Security: To protect against fraud, unauthorized access, and other security threats
• Legal Compliance: To comply with legal obligations and enforce our terms of service
• Business Operations: To conduct research, analytics, and business development

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols (SSL/TLS)
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and security best practices
• Regular backups and disaster recovery procedures
• Secure data centers with physical and digital safeguards

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Retention periods vary depending on the type of data:

• Account information: Retained while your account is active and for a reasonable period after closure
• Transaction records: Retained as required by applicable laws and regulations
• Marketing data: Retained until you unsubscribe or request deletion
• Analytics data: Typically retained for 26 months or as configured

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to our processing of your personal information
• Restriction: Request restriction of processing of your information
• Withdraw Consent: Withdraw your consent at any time where we rely on consent
• Opt-Out: Opt-out of marketing communications at any time

To exercise any of these rights, please contact us at info@primisinnovation.com. We will respond to your request within a reasonable timeframe.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website (Firebase Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity for targeted advertising (with consent)

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

9. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

Third-party services we use include:

• Firebase Analytics for website analytics
• Payment processors for billing and transactions
• Cloud hosting providers for data storage
• Email service providers for communications

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country or jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to India and other countries where we operate.

We take appropriate measures to ensure your data is treated securely and in accordance with this Privacy Policy and applicable laws.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page with an updated "Last Updated" date
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

15. Data Protection Officer

For any privacy-related concerns or to exercise your data protection rights, you may contact our Data Protection Officer at:

Email: info@primisinnovation.com